Terms and Conditions
This document outlines the terms and conditions for using the services provided by Coolzino. By creating an account and using our platform, you agree to be bound by these rules, which form a legal agreement between you and us. It is crucial that you read and understand this agreement fully before you start playing. The casino Cool Zino is committed to providing a fair and transparent gaming environment for all our Aussie players.
General Provisions
These terms and conditions apply to all games and services offered. By accepting these terms, you confirm that you are of legal gambling age in your jurisdiction, which is 18 years or older in Australia. Coolzino reserves the right to amend these terms at any time, and we will make reasonable efforts to notify you of any significant changes. Continued use of the service after such changes will constitute your acceptance of the new terms.
Player Accounts
To access our real-money games, you must register a personal account. You are responsible for providing accurate information during registration and for keeping your login details confidential. Only one account per person is permitted. We perform verification checks to ensure compliance with our legal obligations. This process, known as Know Your Customer (KYC), is mandatory before your first withdrawal. To complete verification, you may be required to submit copies of certain documents:
- A valid photo ID (e.g., passport or driver’s licence)
- Proof of address (e.g., a recent utility bill or bank statement)
- Proof of payment method ownership
Account verification is typically completed within 24 hours on business days.
Deposits and Withdrawals
Players can fund their accounts using various methods, including credit cards, e-wallets, and cryptocurrencies like Bitcoin and Ethereum. The minimum deposit is $30. All deposited funds must be wagered at least three times before a withdrawal request can be made, otherwise, a fee may be applied. Withdrawal requests are processed from Monday to Friday. E-wallet and crypto withdrawals are generally the fastest, often processed within an hour after approval, while bank transfers may take 3-5 business days. Standard withdrawal limits are set at $5,000 per week and $25,000 per month, with higher limits available for VIP players.
Bonus Terms and Conditions
All promotional offers, including welcome bonuses and free spins, are subject to specific terms. Unless stated otherwise, a standard wagering requirement of 40x applies to both the bonus amount and any winnings from free spins. While a bonus is active, the maximum bet allowed is $8. Bonuses and free spins typically expire 7 days after being credited. Please be aware that game contributions towards wagering requirements vary; pokies usually contribute 100%, while table games and video poker contribute significantly less. For any questions regarding our bonus policies, you can always check the Coolzino contact us page for support details.
Prohibited Conduct
We maintain a strict policy against any form of fraudulent or unfair activity. This includes, but is not limited to, using automated software (bots), engaging in collusion with other players, exploiting software bugs, or creating multiple accounts to abuse promotions. Any player found to be engaging in such activities will have their account suspended, and any winnings may be forfeited.
Governing Law and Jurisdiction
The relationship between you and Coolzino is governed by the laws of Curacao. By agreeing to these terms, you consent that any disputes or claims arising out of or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of Curacao. We are committed to resolving disputes amicably and encourage you to contact our support team first.